FAQ
WHAT IS 18K GOLD?
Compared to other gold jewelry, 18K gold is purer in composition and color. As such, it’s more valued and esteemed as fine jewelry.
Because more pure gold is used, the color is stronger and more intense. Despite the color, there will always be a faint deep yellow undertone in 18K gold jewelry. Another benefit of 18K gold jewelry is that it’s hypoallergenic. Some metal alloys contain nickel, which is a known allergen. However, with only 25% metal alloy used in 18K gold, the percentage of nickel is extremely minimal which reduces the risk of allergic reactions. Since it is pure gold, it will not tarnish, it is the most durable and valuable.
WHAT IS THE DIFFERENCE BETWEEN SOLID GOLD, GOLD FILLED AND GOLD PLATED?
Solid gold is composed of one composition throughout the piece with no overlays on cheaper metals. Solid gold can be a gold alloy and will be identified as solid 18 karat gold or solid 14 karat gold for example.
Gold Filled is not the same as Solid Gold. It is a fraction of the cost of Solid Gold and is made by bonding gold to a base metal to give it the appearance of gold.
Gold plated jewelry is jewelry made of a base metal (e.g. copper) or silver that has a very thin layer of gold applied to the top. The layer is so thin, that it can usually be rubbed off with a coarse pencil eraser in a few swipes.
HOW TO MODIFY OR CANCEL YOUR ORDER?
If you have placed your order in error, please contact us within 30 minutes of placing said order to either cancel or modify it (this includes shipping address errors). We will do our best to help you before your order is shipped.
HOW TO SEND GIFTS?
All of our products are shipped in a TILLÉ JEWELRY gift box so you can ship right to the recipient if you wish! The invoice will be emailed to you separately and won’t be in the package. You can even add a gift message to your order which will be added as a notecard.
SHIPPING AND RETURNS
ORDERING INFO
You will receive a confirmation of your purchase within 24 hours. Orders typically take 1 to 2 business days to process, please factor in this time in addition to shipping estimates.
We have free shipping for all Canada and US
TAXES
Sales taxes will be added to orders that are placed in Canada. We are not responsible for any taxes or duties that are charged on US and International shipments.
RETURN POLICY
Extended Holiday Season Retun Policy: Purchases made from December 1st, 2023 to December 31st, 2023 will be eligible for return until January 15th. All promotion and items on sale are final sale and not eligible for retun.
You can return unused products within 10 days of delivery. We accept products in its original un-used condition for a refund or exchange.
All promotions and discounted items are final sale and not eligible for return.
If you need to return a product, please send an email to contact@tillegoldgallery.com with your name and order number within 10 days from the date you receive your product and we will send you the return instructions.